Terms of Service

These Terms govern himshail.com and the purchase of HIMSHAIL packaged foods — roasted makhana (fox nuts / lotus seeds), herbal or flower teas, and related superfoods — for personal consumption. By browsing, creating an account or paying at checkout you agree to these Terms and our Privacy Policy.

Legal name, GSTIN, FSSAI licence and registered office are as printed on invoices and packs.

1. Eligibility

You must be 18 or older and able to contract under Indian law. Details you give must be accurate. We may refuse orders we reasonably believe are fraudulent, for unauthorised resale, or to an address we cannot serve.

2. Nature of products (food, not medicine)

• Products are packaged foods and infusions. Tasting notes and wellness language describe ingredients and traditional food use. They are not medical advice and not a substitute for a doctor.
• We do not claim any product diagnoses, treats, cures or prevents disease. If you are pregnant, nursing, on medication, or have allergies, seek professional advice before consuming herbal teas or flavoured snacks.
• Read the pack: ingredients, allergens, net quantity, veg mark, FSSAI licence, batch and best-before. If the website and pack differ, the pack prevails for safety information.
• Products may be processed in facilities that handle nuts, milk, gluten, soy or other allergens. Do not consume if the seal is broken.

3. Account

You are responsible for your password and for orders placed while signed in. We may suspend accounts used for abuse, bad-faith chargebacks or catalogue scraping.

4. Orders, pricing and GST

• Prices are in INR and include GST unless stated otherwise.
• If an obvious pricing error occurs, we may cancel and refund before dispatch.
• An order is an offer to buy. We accept it when Razorpay payment succeeds and we allocate stock. Until then we may decline the order.
• Coupons have their own rules; misuse may void the discount.

5. Payment via Razorpay

Online payments are collected by Razorpay Software Private Limited. Methods (UPI, cards, net banking, wallets) are those Razorpay shows at checkout. By paying you also accept Razorpay’s terms.

• We do not see or store full card numbers, CVV or UPI PINs. Those are entered on Razorpay’s secure page.
• A successful Razorpay payment plus our confirmation email or account receipt is proof of purchase.
• If payment succeeds but we cannot fulfil, we refund the captured amount.
• Failed checkouts do not create a confirmed order.
• You authorise sharing of limited payment metadata for settlement, refunds, chargebacks and RBI / card-network rules.

6. Delivery (India)

We fulfil consumer orders within India. Standard delivery is typically several business days after dispatch and depends on pin code. Free delivery may apply above a threshold shown at checkout. Title and risk pass on delivery to the address you gave. Keep the carton until you have checked seals and best-before dates.

7. Cancellations, returns and refunds

Packaged foods that have left our facility generally cannot be resold. Opened packs cannot be returned for a change of mind. If a pack arrives damaged, leaking, expired on arrival or is the wrong item, photograph it and email us within 48 hours of delivery. We will replace or refund after review.

You may ask to cancel before we pack. Once with the courier, cancellation is not guaranteed. Approved refunds go to the original Razorpay method; your bank or UPI app controls timing.

8. Promotions and gifting

Campaign codes may be withdrawn. Gifts are still a sale to the paying customer. We are not responsible for late gifting if you order after last-dispatch dates we publish.

9. Intellectual property

HIMSHAIL names, logos, pack designs, photographs and copy are ours or our licensors’. You may not scrape the catalogue or use the brand on another storefront without written permission.

10. Acceptable use

• No wholesale diversion, counterfeiting or unauthorised resale
• No interference with checkout, Razorpay or other accounts
• No unlawful or infringing reviews
• Do not claim our foods are medicines unless a pack is so licensed

11. Liability

Taste, tea colour and roast can vary slightly by crop and batch. To the extent Indian consumer law allows, we are not liable for indirect loss or health outcomes from how you use the products. Our total liability for a confirmed order is limited to the amount paid for that order, except where the law forbids a limit (for example proven manufacturing defect causing personal injury). Rights under the Consumer Protection Act, 2019 that cannot be waived still apply.

12. Indemnity

You will indemnify HIMSHAIL against claims from your misuse of the site, false order details, or resale that breaks FSSAI or labelling law.

13. Force majeure

We are not liable for delay caused by courier disruption, weather, strikes, epidemics, or payment-network outages at Razorpay or banks.

14. Changes

We may update these Terms. The date above will change. New Terms apply to orders placed after the update.

15. Governing law

These Terms are governed by the laws of India. Courts at our registered office have exclusive jurisdiction, without prejudice to any consumer forum Indian law gives you.

Questions? Email support@himshail.com.