Terms of Service

These Terms of Service (“Terms”) govern your use of himshail.com and the purchase of HIMSHAIL packaged foods - including roasted makhana (fox nuts / lotus seeds) and herbal or botanical flower teas - sold for personal consumption. By browsing, creating an account, or paying at checkout you agree to these Terms, our Privacy Policy and Shipping Policy.

HIMSHAIL is an Indian food brand. Legal name, GSTIN, FSSAI licence and registered office are as printed on invoices and packs. Questions: info@himshail.com.

1. Eligibility

You must be 18 years or older and capable of entering a contract under Indian law. You confirm that details you provide (name, address, phone) are accurate. We may refuse or cancel an order if we reasonably suspect fraud, resale, or a delivery address we cannot serve.

2. Nature of products (food, not medicine)

• Products are packaged snacks and infusions. Descriptions, tasting notes and “wellness” language are about flavour, ingredients and traditional food use - they are not medical advice, not a drug, and not a substitute for a doctor’s care.
• We do not claim that any product diagnoses, treats, cures or prevents disease. If you are pregnant, nursing, on medication, or have an allergy or medical condition, check with a qualified professional before consuming herbal teas or flavoured snacks.
• Always read the label: ingredients, allergens, net quantity, vegetarian mark, FSSAI licence, batch, and best-before date. If the site and pack ever differ, the physical pack prevails for safety information.
• Makhana and teas may contain or be processed in facilities that handle nuts, milk, gluten, soy or other allergens. Check each SKU. Do not consume if the seal is broken.

3. Account

You are responsible for your password and for orders placed while signed in. Tell us at once if you think someone else used your account. We may suspend accounts used for abuse, chargebacks in bad faith, or scraping the catalogue.

4. Orders, pricing and GST

• Prices are in Indian Rupees (INR) and include GST unless we say otherwise.
• MRP, offer price and pack size on the product page should match approved packaging. If an obvious pricing error occurs, we may cancel and refund before dispatch.
• Stock is limited. An order is an offer to buy. We accept it when payment is successful (or when we confirm COD, if we ever offer it) and we allocate stock. Until then we may decline the order.
• Coupons have their own rules (minimum basket, one per order, expiry). Misuse may void the discount.

5. Payment via Razorpay

Online payments are collected by Razorpay Software Private Limited on our behalf. Supported methods (UPI, cards, net banking, wallets and others) are those Razorpay enables at checkout. By paying you also accept Razorpay’s terms and privacy notice.

• We do not see or store your full card number, CVV or UPI PIN. Those are entered on Razorpay’s secure page.
• A successful Razorpay payment (captured / authorised as applicable) plus our order confirmation email or account receipt is proof of purchase.
• If payment succeeds but stock cannot be fulfilled, we will refund the captured amount to the original method.
• Failed or dropped checkouts do not create a confirmed order. Duplicate charges from retries should be raised with us and Razorpay; we will help reconcile.
• You authorise us and Razorpay to share limited payment metadata for settlement, refunds, chargebacks and RBI / card-network rules.

6. Delivery

We currently fulfil consumer orders within India. Delivery estimates and pin-code limits are in our Shipping Policy. Title and risk in the goods pass to you on delivery to the address you gave, or to the carrier if you instructed a pickup point we support. Please keep the outer carton until you have checked seals and best-before dates.

7. Non-returnable policy and cancellations

Because all products sold on HIMSHAIL are consumable packaged foods and botanicals, all items are strictly non-returnable once dispatched. We do not accept returns or exchanges.

If an item arrives damaged, leaking, expired-on-arrival, or incorrect, please report it to customer support with photographic proof within 48 hours of delivery. Upon verification, we will provide a replacement or approved refund to the original Razorpay payment method; your bank or UPI app controls when you see the credit.

You may ask to cancel an order before we pack it. Once handed to the courier, cancellation is not guaranteed and dispatched orders cannot be recalled.

8. Promotions and gifting

Festival or influencer codes may be withdrawn. Gifts are still a sale to the paying customer; the recipient’s address is used only to deliver. We are not responsible for late gifting if you order after published last-dispatch dates.

9. Intellectual property

HIMSHAIL names, logos, pack designs, photographs, copy and recipes (except third-party marks) are ours or our licensors’. You may not copy the catalogue, scrape prices, or use our brand on another storefront without written permission.

10. Acceptable use

You agree not to:

• Use the site for wholesale diversion, counterfeiting or unauthorised resale
• Interfere with checkout, Razorpay, or other customers’ accounts
• Post unlawful, defamatory or infringing reviews
• Misrepresent that HIMSHAIL products are medicines or certified organic unless the pack says so

11. Disclaimer and limitation of liability

Food is sold “as described” on the pack. Taste, colour of flower teas and roast of makhana can vary slightly by crop and batch. To the maximum extent permitted by Indian consumer law, we are not liable for indirect loss, lost gifts, or health outcomes from how you use the products. Our total liability for a confirmed order is limited to the amount you paid for that order, except where the law does not allow a limit (for example, proven manufacturing defect causing personal injury).

Nothing in these Terms limits rights you have as a consumer under the Consumer Protection Act, 2019 that cannot be waived.

12. Indemnity

You will indemnify HIMSHAIL against claims arising from your misuse of the site, false order details, or resale of foods in a way that breaks FSSAI or labelling law.

13. Force majeure

We are not liable for delay or failure caused by events beyond reasonable control, including courier disruption, extreme weather, strikes, epidemics, or payment-network outages at Razorpay or banks.

14. Changes

We may update these Terms. The date at the top will change. If you continue to order after an update, the new Terms apply to that order. For a live checkout, the Terms in force when you pay apply to that purchase.

15. Governing law

These Terms are governed by the laws of India. Courts at the location of our registered office shall have exclusive jurisdiction, without prejudice to any mandatory consumer forum that Indian law gives you.

16. Contact

HIMSHAIL customer support: info@himshail.com. Please include your order number. Do not send card numbers or UPI PINs by email.

Questions? Email info@himshail.com.